Frequently Asked Questions

To receive a free brochure on the Inogen One call us toll free today at 1-800-630-3144

Yes it can, if you are currently using a standard oxygen concentrator. Click here to calculate how much you are currently spending on electricity with your standard concentrator and how much you could save using an Inogen One.

Yes. The Inogen One is approved for use onboard many commercial aircraft.  To see a list of airlines that accept the Inogen One onboard, please click here.  You may also contact Inogen Customer Care toll free at 1-877-446-6436 to discuss using the Inogen One during air travel.

Inogen is currently offering a great program called the 30-day Risk Free Trial, which would allow you to try the Inogen One for a full month risk free. The purchase price of the Inogen One System including all of the accessories is $4995. This is the final price shipped to your door. Inogen pays for all tax and we are currently offering free shipping. If you do not like the Inogen One for any reason, you can return it within 30 days for a full refund and we will even pay for the return shipping as well. To take advantage of the 30-day Risk Free Trial, place an order in the Inogen One Store and the 30-day Risk Free Trial will be applied to your order automatically. 

We certainly realize that the Inogen One is a large investment in your quality of life, especially since you have not seen it in person yet. For this reason, we have developed the 30-day Risk Free Trial. This trial allows you to use the Inogen One in the course of your daily life for a full 30 days. If you do not like the Inogen One for any reason, simply return it for a full refund within 30 days. Inogen will give you a 100% refund and even pay for the return shipping.

The risk free trial is designed to give you an opportunity to not just see the product, but to use it for a full month. The risk free trial is a purchase and if you do not like the product for any reason whatsoever, you can return the product within 30 days for a 100% refund and we will pay for the shipping charges as well.

Yes, the Inogen One is pulse dose, but we have developed new pulse dose technology. The Inogen One is designed to be used 24 hours a day, 7 days a week, even during the night. The Inogen One is clinically proven to provide the necessary oxygen for most ambulatory patients during all phases of daily activity and during sleep. The 30-Day Risk Free Trial will allow you to experience the Inogen One for yourself or to take it into your doctor to see if it is suitable for your needs.

A fully charged Inogen One battery will last up to three hours. If the Inogen One is being used at a higher flow setting, such as 4 or 5, the battery would last closer to 2 hours and if used at a lower setting of 1 or 2, it would last closer to 3 hours. By plugging into a power source, whether that be an electrical outlet or the cigarette lighter in a car (using the mobile power charger), the Inogen One battery will charge.

The Inogen One system includes the Inogen One Portable Oxygen Concentrator, Inogen One Lithium Ion Battery, Universal Power Supply (AC and DC Power), Cart and Carry Bag, a nasal cannula, and instruction materials.  The Inogen One System includes everything you need to achieve independence.  To learn more about the components in the Inogen One System, please click here.